Hyatt House Chicago West Loop

First off, Roberto , the manager, was a saint addressing my change in plans. Accommodating and understanding, truly a good person. Hotel parking was full but we found parking within 5-10 minutes which was okay as the weather was awesome. In the middle of winter , I don’t I’d feel the same way . Rooms were well appointed and clean.

We liked the kitchenette in our room and the ability to make a meal if we chose to. The kids enjoyed the swimming pool and the location was near enough to public transit that we could walk to it and take the train wherever we needed to go.

The suite was very accommodating for my family of 5. The pool was perfectly safe at 3'9" and the view from the workout room was great.

I think you've got a quality boutique hotel with an excellent and friendly front desk. But one thing that needs improvement if you care to align with the overall quality of the hotel is your free breakfast. It's basically a subpar freebie discount hotel breakfast of the worst sort. Can you add fresher ingredients? install a short order cook?

Very clean hotel. very polite front desk help. I laughed a lot with a male that worked front desk, great personality. Pool area very clean and well cared for. Two gentlemen that worked the breakfast area very kind and nice to my 8 year old daughter & myself. Always welcomed us each morning with a “good morning” and a smile :)